Refund policy


1. Return Eligibility

We accept returns for both defective and non-defective items.

You may request a return if:

  • The item is new or slightly used
  • The return request is made within 30 days of delivery

Items must be returned in:

  • Original condition (unused or lightly used)
  • Original packaging (if available)

We reserve the right to refuse returns that show signs of excessive use, damage, or alteration.

2. Return Period

Customers have 30 days from the date of delivery to request a return.

Requests submitted after this period may not be accepted.

3. Return Method

Returns must be made by postal shipping.

After your return request is approved:

  • Return instructions will be provided via email
  • After your return request is approved, we will provide the applicable return address by email. Please do not send items back before receiving return instructions.

Please do not send items back without contacting us first.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

5. Exchanges

We accept exchanges.

If you wish to exchange an item:

  • Please contact us within 30 days of delivery
  • Exchanges are subject to product availability

6. Refunds

Once your return is received and inspected:

  • Refunds will be processed within 10 business days
  • The refund will be issued to your original payment method

You will receive a confirmation email once your refund has been completed.

7. Restocking Fees

  • No restocking fee will be charged

8. Non-Returnable Items

The following items may not be eligible for return:

  • Items damaged due to misuse or improper handling
  • Items returned beyond the 30-day return period

9. Order Issues (Damaged or Incorrect Items)

If you receive a defective, damaged, or incorrect item:

  • Please contact us within 48 hours of delivery
  • Provide photos or videos as proof

We will arrange a replacement or full refund at no additional cost.

10. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Please check with your bank or payment provider
  • Then contact us for further assistance

11. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: support@pingdu.shop