Shipping policy


1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday) after payment is confirmed.

  • Orders placed after 6:00 PM (EST/EDT, New York Time) will be processed on the next business day
  • Orders placed on weekends or public holidays will be processed on the next business day

Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates

  • Free shipping on orders of $70.00 or more (USD)
  • Flat shipping fee of $8.00 (USD) for orders under $70.00

Shipping costs are clearly displayed at checkout before payment.

3. Delivery Time

Estimated delivery time includes both processing and shipping time.

United States

  • Standard Shipping: 5–10 business days

Total Estimated Delivery Time

  • 6–13 business days (including processing time)

Delivery times are estimates and may vary depending on destination, logistics conditions, and external factors.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number.

  • Tracking information may take 24–48 hours to update
  • You can track your order via the carrier’s official website

5. Customs, Duties & Taxes

For international shipments:

  • Orders may be subject to customs duties, import taxes, or other fees
  • These charges are the responsibility of the customer
  • We are not responsible for delays caused by customs clearance

6. Lost or Delayed Packages

If your package is delayed or lost in transit:

  • Please contact us at support@pingdu.shop
  • We will assist you in contacting the carrier and resolving the issue

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather or unforeseen circumstances

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses
  • If you need to make changes, contact us immediately at support@pingdu.shop
  • Address changes cannot be guaranteed once the order has been shipped

8. Shipping Availability

We currently ship to most countries worldwide.

If shipping is not available to your location:

  • You will be notified at checkout or via email after placing your order

9. Contact Information

If you have any questions regarding shipping, please contact us:

Email: support@pingdu.shop